All Articles Entrepreneurship Telehealth

Mastering the Patient Journey

I can’t compete with large medical groups on access, volume, or resources. But creating a fantastic patient experience is something I can do. Mastering the patient journey is my goal with my Heart Health Coaching and my virtual telemedicine practice. My girlfriend paid 150 euros for a cash-pay orthopedic surgeon in Madrid. She had her […]

All Articles Clinical Career Telehealth

Patient Satisfaction Scores & Prescribing Rates

One of the telemedicine companies I work for sends their providers a monthly scorecard detailing their patient satisfactions scores and prescribing rates. I did an experiment to try to see if I could half my prescribing rate and maintain/improve my patient satisfaction scores. I can’t share with you the beautiful screenshot of last month’s survey […]